Booking Terms

Last updated · 24 September 2026

Who you are booking with. Your session is with Shani Kuper, trading as QODEX by Shani Kuper, Breitistrasse 1, 8118 Pfaffhausen, Switzerland. Your booking is confirmed when your payment goes through and you receive our confirmation email.

What you are booking. The Quick DeQode is a 30-minute personal session. The Name DeQode is a 60-minute personal session and includes preparation before we meet. Both are held live with Shani by Zoom or WhatsApp, at the time you choose. The price shown is the price you pay. You will need a quiet place and a steady internet connection, and it helps to be ready a few minutes before we start.

Age. Sessions are for adults. If you are under 18, a parent or guardian needs to make the booking and be aware of it. If you are booking on behalf of someone else, please make sure they know and agree.

Moving your session. You can move your session once, free of charge, to any other time that is open, as long as you tell us at least 24 hours before it starts. Use the Move my session link in your confirmation email to pick a new time yourself, or reply to that email and we will find one together. Inside the last 24 hours the time is held for you and can no longer be moved.

Cancelling. If you cancel at least 3 days before your session, you get everything back, with no fee. Use the Cancel my session link in your confirmation email, or reply to that email with your booking reference and say you would like to cancel. The refund is issued straight away and goes to the card or wallet you paid with, usually within 5 to 10 working days. Inside those 3 days the time is reserved for you and prepared for, so it is no longer refundable. If you cannot make it, ask about moving it instead: that is often still possible when a refund is not.

If you are late, or do not arrive. Your session runs for its full length from the time it was booked to start, so joining late means we finish at the original time. If you have not joined 15 minutes after the start and we have not heard from you, the session counts as delivered and is not refundable.

If we have to cancel. If Shani has to cancel or move your session, you choose: another time that suits you, or a full refund. If a technical problem on our side stops the session going ahead or cuts it short, we will reschedule the remaining time at no cost, or refund you in full if you prefer. If your own connection fails, message Shani straight away and she will continue on WhatsApp or find you another time.

Recordings and what is said. Sessions are not recorded. If there is ever a reason to record one, we will ask you first and you are free to say no. What you tell Shani stays between you.

Your rights where you live. Nothing in these terms takes away any right you have under the consumer law of the country you live in, and anything here that conflicts with such a right does not apply to you. If you are a consumer in the European Union or the United Kingdom, you have a right to withdraw within 14 days. Because your session is booked for a particular time, when you book a session inside those 14 days you are asking us to go ahead at that time, and once the session has been delivered the right is used up. Our own policy is simpler and more generous: cancel more than 3 days before and you get everything back.

Questions and complaints. Write to qodex.biz@gmail.com and Shani will answer personally. Swiss law applies and the place of jurisdiction is Switzerland, which does not take away the consumer protections of the country you live in. These terms may change, and the version that applies to you is the one you accepted when you booked.